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Business Insights Analyst

We believe that in competitive industries, the products that “just work” are going to be the ones that win. We’ve already seen this play out with Chrome, Slack, and the iPhone, and can imagine a future where the frictionless customer experience of those products is considered the norm.

Idiomatic’s mission is to usher in this future, by providing companies with a roadmap for creating magical experiences with their products or services. Idiomatic does this by using customer feedback to tell companies what to improve and whether their efforts are working. This turns out to be hard to do, but that’s also why it’s fun to work on and valuable to companies.

We are currently hiring Analysts for our Insights team, which is based in downtown St. Louis, MO. Insights Analysts use their business acumen and Idiomatic’s technology to organize customer feedback for clients. Additionally, Insights Analysts work closely with clients to help them recognize opportunities to make their product or service more frictionless.

The traits we are looking for are:

  • Practical intelligence – fast learner, curious, articulate, independent thinker
  • Great attitude – friendly, good communicator, internalizes constructive feedback, doesn’t get defensive
  • Detail oriented – understands what customers are saying, can organize complex thoughts mentally and in writing
  • Reliable – hits deadlines, plans ahead, willing to put in the necessary work to get the job done well and on-time
  • High throughput – willing and able to take on a lot of responsibility quickly and to be held accountable to high standards

Profile for Insights Analyst:

  • 1-5 years of relevant professional experience (analyst, customer support, sales, product management, management consulting, professional services)
  • Bachelor’s degree
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